Paul Hagen
Education
Stanford University
B.A., Political Science 1983-01-01 - 1987-01-01
Harvard University
M.Ed., Educational Technology 1993-01-01 - 1994-01-01Work Experience
Alida
Current
Alida
Hagen 20/20
Current
Hagen 20/20
West Monroe
2014-10-01 - 2020-11-01
West Monroe
Forrester
2010-04-01 - 2014-09-01
Forrester
Cleantech Group
2009-11-01 - 2010-04-01
Cleantech Group
Kairos Strategies
2002-07-01 - 2010-04-01
Kairos Strategies
Forrester
1997-11-01 - 2002-01-01
Forrester
Accenture
1996-10-01 - 1997-11-01
Accenture
BBN (Bolt, Beranek, Newman)
1994-09-01 - 1996-10-01
BBN (Bolt, Beranek, Newman)
Edison Schools
1992-09-01 - 1993-09-01
Edison Schools
Skills
Summary
Customer experience strategy professional with 25+ years of innovation, design thinking, customer success, strategic planning, digital strategy, market analysis, and emerging technology experience. Track record of advising and coaching C-level executives and executing on innovative ideas that capitalize on emerging technology and business trends. Ability to translate complex emerging technology concepts into business case. Extensive public speaking. Strong interest in applying design thinking to innovate in large systemic issues like education, transportation/mobility, energy/water efficiency, smart cities and healthcare. Specialties: design thinking, human-centered design methods, customer experience, customer success, UX, digital strategy, strategic planning & business model development, educational technology and corporate/environmental sustainability.
