Heidi Schmidt

Summary

I build scalable customer success operations that retain clients, drive revenue, and grow the business. As a relationship-first CS & Ops leader, I’ve built teams, launched global offices, overhauled systems, and coached internal stakeholders to create structure where none existed. Whether I’m leading international expansion in EMEA, designing onboarding playbooks, or acting as a de facto Chief of Staff to a CEO, I bring clarity to chaos - and deliver sustainable results. My sweet spot? Early to mid-stage companies solving real problems. I thrive in ambiguity, love cross-functional collaboration, and bring a “Swiss Army knife” of strategic, operational, and relational skills to every engagement. Reach me at hschmidt.london@gmail.com | Let’s connect if you're scaling CX, CS, or Ops or want to talk about travel, pets or plants 🪴 CORE COMPETENCIES: Campaign Management Client Relationship Management People Management Workflow and Process Creation Implementation & Onboarding Customer Success Client Retention and Upselling Creative Problem Solving Project Management Operational Process-Building CRM and data list management Audience Building and Targeting