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Heidi Shah

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@ Senior Technical Writer
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Education

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San José State University

BS, Business and MIS 1999-09-01 - 2002-06-01

Work Experience

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Citrix

2014-02-01 - 2015-08-01

Citrix

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NetScaler1234

2004-04-01 - 2006-03-01

NetScaler1234

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Juniper Networks

2001-05-01 - 2001-08-01

Juniper Networks

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Alteon WebSystems

2000-05-01 - 2000-08-01

Alteon WebSystems

Summary

Technical writing and training curriculum development for networking devices. Also an experienced Unix/Mac OSX/Windows Systems Administrator in education and industry environments. Specialties: Communicating technical content to non-technical audiences, detail oriented documentation, proficiency with cross-organizational communications (e.g. engineering teams and non-technical staff)

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