Imran A.

Summary

"Technology, like art, is a soaring exercise of the human imagination." – Daniel Bell With over 20 years of experience in IT Service Management, Digital Transformation, and IT Operations, I thrive at the intersection of technology and business strategy. My expertise lies in optimizing IT infrastructure, ensuring operational resilience, and driving process improvements that enhance business performance. As a Senior IT Leader, I specialize in ITIL frameworks, incident & problem management, cloud computing (Azure, IaaS, PaaS, SaaS), cybersecurity compliance, and enterprise IT asset management. My leadership has transformed IT operations at top-tier organizations, reducing downtime, enhancing service reliability, and increasing efficiency. At Ontario Power Generation, I led initiatives that reduced recurring incidents by 30% and improved incident resolution efficiency by 40%, ensuring seamless IT operations for critical infrastructure. I excel in managing high-impact IT projects, implementing IT governance, and leveraging data-driven strategies to improve service delivery. My ability to bridge technical and business needs makes me a trusted advisor for C-suite executives and key stakeholders. Beyond technical expertise, I am passionate about mentoring teams, fostering innovation, and driving enterprise-wide digital transformation. Looking to Connect? I welcome networking with CIOs, IT Directors, Digital Transformation Leaders, and Industry Innovators to exchange insights, explore collaborations, and drive meaningful advancements in IT service excellence. Let’s connect and discuss how technology can power the future of business! DM me here on LinkedIn, or email me at: iahmed_us@yahoo.com