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Jon Alexander

Jon Alexander

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Research Associate @ University of Toronto IT support pro - 3+ decades trouble-shooting, technical consulting, and leadership experience in diverse roles at Doctors Without Borders / Médecins Sans Frontières, at the University of Toronto, and in the community
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Education

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University of Toronto

, -
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UC Irvine

Certificate, Project Management 2022-11-01 - 2022-12-01
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University of Waterloo

, Mathematics 1983-09-01 - 1984-12-01

Work Experience

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University of Toronto

Current

University of Toronto

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PlanetGeek.ca community IT project

Current

PlanetGeek.ca community IT project

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Netchange non-profit ICT consultancy

Current

Netchange non-profit ICT consultancy

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Doctors Without Borders/Médecins Sans Frontières (MSF) Canada

2022-10-01 - 2023-10-01

Doctors Without Borders/Médecins Sans Frontières (MSF) Canada

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Sutherland

2022-02-01 - 2022-09-01

Sutherland

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Toronto Community Networks

2016-10-01 - 2017-01-01

Toronto Community Networks

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CanadaGeeks.org

2008-01-01 - 2008-01-01

CanadaGeeks.org

Skills

Interpersonal Communication Phone Etiquette Communication Customer Service Customer Satisfaction Critical Thinking Troubleshooting Customer Interaction Customer Contact Client-Server Model Tracking Systems Peripherals Software Requirements Media Production Mac Call Tracking User Training Computer Software Training Manuals Online Data Entry

Summary

IT Help Desk pro, with 3 decades of trouble-shooting and consulting experience in diverse and challenging roles, at Doctors Without Borders / Médecins Sans Frontières, the University of Toronto, and in the non-profit community. I can provide solutions and leadership, to help you simplify and master any IT project. Extensive involvement in the community. Co-founder of a not-for-profit community tech training and volunteer project to bring computers to needy groups and individuals. Coordinator of computers and tech volunteers for a neighbourhood non-profit food bank and multi-service agency. International volunteer experience with working knowledge of Spanish language, familiarity with Latin American and East African cultures. Past experience: President and Project Vettor/liaison for the Board of Directors of a non-profit charitable foundation with over 40 community-based projects in Canada and overseas. Steering committee member for nationally-recognized housing advocacy organization. Specialties: Internet Applications and Training; Recruitment/ Training/Evaluation of Employees; Project coordination; Electoral campaign technology and database coordination; ICT systems remediation and reuse; systems administration experience with Linux, Windows, and network platforms.

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