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James Goldman

James Goldman

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Content Strategy Principal - Product Documentation @ ServiceNow Cross Organizational Enterprise B2B Content Strategy
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Education

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San Francisco State University

MA, Broadcasting and Electronic Communications 1997-01-01 - 2000-01-01
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University of Massachusetts Amherst

BA, Political Science -

Work Experience

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ServiceNow

Current

ServiceNow

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Booking.com

2019-01-01 - 2020-04-01

Booking.com

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Equinix

2016-04-01 - 2019-01-01

Equinix

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Razorfish

2015-02-01 - 2016-01-01

Razorfish

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Rauxa

2012-08-01 - 2015-02-01

Rauxa

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James Goldman Consulting

2010-05-01 - 2014-01-01

James Goldman Consulting

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Presidio Trust

2011-08-01 - 2012-03-01

Presidio Trust

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Hot Studio

2011-08-01 - 2012-02-01

Hot Studio

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SRI

2010-09-01 - 2011-04-01

SRI

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Littler

2008-11-01 - 2010-01-01

Littler

Skills

Analytics Enterprise Content Management Intranet Strategy Program Management SharePoint Content Management Scrum Government Consumer Electronics Drupal voice and tone Editorial Consulting Business Strategy Business Process Management Agile Methodologies User Experience Information Architecture Mobile Devices CMS Web Project Management

Summary

WHAT I DO I help organizations use communication technology and digital content to engage audiences. I work with my clients to help them understand the process of data driven innovation and the need for definable success criteria. I create user first content and marketing strategies that are measurable, creative and journey focused. WHAT I HAVE DONE • Highly accomplished UX, information and content architect and marketing technologist • Multi-channel content team management • Account lead with a focus on needs analysis and solution generation • Over 15 years of professional experience developing initiatives to engage users ranging from corporate legal counsel and international business leaders to entertainment consumers and early adopters • Frequently published on the subjects of Content Strategy, Content Marketing and User Experience. SPECIALTIES Product Owner, Content Management, Business Process Management, Enterprise Software Integration, Agile, Scrum, Legal, Government, Enterprise B2B Marketing, Plain Language Editorial, Content Production Capability Building

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