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Jana Sedivy

Jana Sedivy

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VP Customer Experience and Product @ InkBridge Networks VP Customer Experience and Product
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Education

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Queen Mary University of London

Masters of Science, Human Computer Interaction 1997-01-01 - 1998-01-01
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Carleton University

Bachelor of Science, Computer Science and Physics double major 1992-01-01 - 1996-01-01
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Villa maria high school

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Villa maria high school

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Villa maria high school

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Work Experience

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InkBridge Networks

Current

InkBridge Networks

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Authentic Insight

Current

Authentic Insight

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Adobe

2007-04-01 - 2011-11-01

Adobe

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World Computer Exchange

2004-07-01 - 2007-03-01

World Computer Exchange

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PARC

2000-09-01 - 2005-05-01

PARC

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Telepresence Systems Inc.

1999-07-01 - 2000-09-01

Telepresence Systems Inc.

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Visible Decisions

1998-11-01 - 1999-07-01

Visible Decisions

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National Research Council Canada / Conseil national de recherches Canada

1996-05-01 - 1997-06-01

National Research Council Canada / Conseil national de recherches Canada

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Center for Research for Applied Particle Physics

1994-01-01 - 1994-01-01

Center for Research for Applied Particle Physics

Skills

Customer Experience Management Marketing Strategy User Experience User-centered Design Information Architecture User Research Product Management Voice of the Customer Experience Design Customer Journey Mapping Customer Experience Usability Testing Interaction Design Social Media Measurement Enterprise Software Strategy Task Analysis Contextual Inquiry Heuristic Evaluation Rapid Prototyping

Summary

I bring the voice of the customer into your boardroom so that you can build what your customers really need, not just what they say they want. The result is happier customers, shorter sales cycles, and less customer churn. My happy place is working on products that are complex, arcane, and super technical.

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