Education
University of Washington
MS, Information Management 2011-01-01 - 2013-01-01Rensselaer Polytechnic Institute
Certification, Human-Computer Interaction (HCI) 1997-01-01 - 1998-01-01Michigan Technological University
B.S., magna cum laude, Scientific and Technical Communication 1993-01-01 - 1997-01-01Work Experience
HubSpot
Current
HubSpot
Intercom
2018-12-01 - 2021-06-01
Intercom
Irish Writers Centre
2019-08-01 - 2019-12-01
Irish Writers Centre
2013-07-01 - 2018-11-01
REI
2008-12-01 - 2013-07-01
REI
The Nature Conservancy
2004-08-01 - 2008-11-01
The Nature Conservancy
new target, inc.
2004-03-01 - 2004-08-01
new target, inc.
Conservation International
2003-03-01 - 2004-03-01
Conservation International
Great Lakes Commission
2001-04-01 - 2003-05-01
Great Lakes Commission
Peace Corps
1999-06-01 - 2000-11-01
Peace Corps
Skills
Summary
I lead the global content design practice at HubSpot. I'm a Webby Award-winning designer and keynote speaker who’s built and led design and content teams at Facebook, Intercom, IBM, and REI. Career highlights: • Defined the practice of transparent recruiting at HubSpot • Transformed content design at Intercom to maximize its impact • Led an organization of 15 content designers at Facebook Marketplace • Co-led the Facebook Design writing collection with 70K+ followers • Built enterprise UX standards as REI’s first principal experience architect • Won 2 Webby Awards for design and content at The Nature Conservancy • Served as a Peace Corps public health volunteer in Burkina Faso, West Africa