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Joerg Volanakis

Joerg Volanakis

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Senior Manager, Cyber Defense @ Service Program Manager, Cyber Defense
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Work Experience

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Deloitte GmbH

Current

Deloitte GmbH

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IGEL Technology

2020-01-01 - 2021-12-01

IGEL Technology

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Riverbed Technology

2018-02-01 - 2019-12-01

Riverbed Technology

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Citrix

2013-09-01 - 2017-12-01

Citrix

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Sophos

2006-02-01 - 2013-08-01

Sophos

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Hewlett Packard Enterprise

2004-01-01 - 2006-01-01

Hewlett Packard Enterprise

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Qualys

2002-03-01 - 2004-01-01

Qualys

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Nokia

2001-01-01 - 2002-03-01

Nokia

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McAfee

1996-10-01 - 2000-12-01

McAfee

Skills

Network Security Linux Enterprise Software Product Management Salesforce.com SaaS Cloud Computing Security Computer Security Professional Services Technical Support TCP/IP Information Security Solution Selling Cross-functional Team Leadership Account Management Partner Management Customer Retention Consulting Customer Service

Summary

o Service Management Professional with 25 years extensive hands-on experience with Customer Success and Professional Services in complex and international organizations. o A solution provider with proven business-results in a wide range of organizations including start-ups and established companies. o Proven experience to build and grow effective large scale organizations from the ground up. o Solid people management skills with large numbers of both direct reports and cross-functional teams. o Proven skills in establishing and improving sales services structures and processes in a wide range of organizations. o Ability to identify and capitalize on service revenue growth opportunities within customer accounts, to articulate benefits, bring about change and create real added service value.

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