Education
Bellevue University
BA, Business Information Systems -Millard North High
, 1988-01-01 - 1992-01-01Work Experience
Pilgrim Properties
Current
Pilgrim Properties
2008-10-01 - 2020-03-01
PayPal
2005-05-01 - 2008-10-01
PayPal
PayPal
2000-01-01 - 2005-01-01
PayPal
APAC
1994-01-01 - 2000-01-01
APAC
Skills
Summary
A little about myself… I have been in contact center leadership roles for over 27 years, with a strong focus in customer support operations (Enterprise and Consumer), operational efficiencies, strategic leadership, project/process management, and building strong teams. I am a “driver”. I enjoy challenges, and am very determined. Finding opportunities to optimizing the day to day, and leading people is what I do best. Specialties: • Global Leadership & Team Building • Customer Experience & Account Management • Employee Development & Coaching • Quality Assurance, Training & Customer Satisfaction • Project Management & Support Delivery • Problem Solving & Process Improvement • Social Networking and Community Development