Education
UC Irvine
Master of Business Administration - MBA, Business Administration and Management, General -University of Colorado Boulder
Bachelor of Science - BS, Mechanical Engineering -Work Experience
Apptio, an IBM Company
Current
Apptio, an IBM Company
Seastone Technologies Inc
2006-01-01 - 2011-01-01
Seastone Technologies Inc
ACS
2001-01-01 - 2006-01-01
ACS
EAI
1997-01-01 - 2001-01-01
EAI
Lockheed Martin
1994-01-01 - 1997-01-01
Lockheed Martin
Skills
Summary
Proven ability to build and lead a customer success organization for a new product category (technology business management/TBM software), drive double-digit annual sales growth, and serve customers ranging from middle market to Fortune 100 enterprises. Ability to transform a customer success organization to scale by leveraging known best practices in SaaS ranging from all areas post sales which include renewals forecasting, risk management, healthscore, onboarding and adoption methodology, professional services, NPS, education, and support.