Leslie Ament

Summary

Customer intelligence, competitive intelligence, industry analyst, marketing analytics, results-driven market research, product marketing, thought leadership and advisory professional. Global experience in software / professional services, industry market sizing, benchmarking, strategic & product marketing for Big Four management consulting, large enterprise & start-up environments. Built new highly profitable market-driven research practices for both vendor and end-user markets. Authored & presented primary & secondary research studies: @ How Customer Analytics Enhance Omni-channel Journey Design @ Customer Identity Authentication: Practitioner's Guide to Avoiding Identity Theft, Fraud & Risk @ Healthcare Leaders Guide to Business Intelligence & Analytics @ Next Generation CRM @ Exploiting Social Intelligence for Customer Service & Support Excellence @ Delivering Big Data Insights: Why Choose Between Accuracy, Agility or Speed? @ Social Analytics & Intelligence: Converting Contextual to Actionable @ Leveraging Content to Increase Customer Engagement @ The Coming Convergence of Enterprise GRC @ Benchmarking Social Community Investments & ROI @ Operationalizing Voice of the Customer Insights: Maturity Models, Benchmarks & Best Practices @ Global IT Consulting Marketplace: Key Trends, Forecasts & Firm Profiles @ Business Intelligence: Connectivity & Licensing Options @ Decision Science & Customer Analysis: Competitive Advantage or Necessary to Compete? @ Business Intelligence in Healthcare Industries @ Business Intelligence: Analytics Solution Selection Guide @ Customer Data Management: Attaining Tangible ROI Industries: @ Software / Technology @ CPG / Retail @ Healthcare @ Telecommunications / Wireless @ Supply & Demand Chain Specialties: @ Customer Analytics, Metrics & Dashboards @ Market /Competitive Intelligence @ Customer Intelligence / Social Intelligence Strategies @ Applied Business Intelligence / Advanced Analytics @ CRM: Drove process requirements & implementation