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Lou Jacob

Lou Jacob

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VP of Products @ IntelliDocX Customer & Product Success Leader
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Education

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Rensselaer Polytechnic Institute

B.S., Computer and Systems Engineering 1985-01-01 - 1989-01-01

Work Experience

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IntelliDocX

Current

IntelliDocX

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Vision Media

2024-06-01 - 2025-06-01

Vision Media

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Mediafly

2011-04-01 - 2024-06-01

Mediafly

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DVRupgrade

2000-09-01 - 2010-09-01

DVRupgrade

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Sun Microsystems

1997-07-01 - 2001-11-01

Sun Microsystems

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SGI

1995-05-01 - 1997-05-01

SGI

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Legent

1994-07-01 - 1997-05-01

Legent

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Cray Research

1992-07-01 - 1994-07-01

Cray Research

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Alliant Computer Systems

1989-09-01 - 1992-05-01

Alliant Computer Systems

Skills

Enterprise Account Management Customer Satisfaction Written Communication Customer Support Analytical Skills Coaching & Mentoring Customer Success Account Management Change Management Storage Cloud Computing Cross-functional Team Leadership Enterprise Software Product Management Data Center SaaS Pre-sales Virtualization Solution Selling Start-ups

Summary

Experienced technology and SaaS professional with a demonstrated history in B2B and B2C software, hardware, and services. Significant experience in customer success leadership, strategic account management, revenue retention, and growth.

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