Lowell Mercier

@ IT Asset Manager, greater Boston area.

Phone Number encrypt_section

Education

University of Massachusetts Lowell

Bachelors, Management Information Systems 1974-01-01 - 1978-01-01

Doherty High School

, -

Work Experience

Philips Lifeline

2020-12-01 - 2023-05-01

Philips Lifeline

Idemia(formerly MorphoTrust USA)

2016-01-01 - 2020-07-01

Idemia(formerly MorphoTrust USA)

IDEMIA

2012-09-01 - 2020-07-01

IDEMIA

Dräger

2009-01-01 - 2012-03-01

Dräger

Bose Corporation

2005-01-01 - 2009-01-01

Bose Corporation

Vedior

2005-01-01 - 2005-01-01

Vedior

Fidelity Investments

1995-01-01 - 2003-01-01

Fidelity Investments

Private Health Care Systems

1989-01-01 - 1995-04-01

Private Health Care Systems

Skills

IT Asset Management Technical Support Vendor Management Information Technology Project Management Troubleshooting ITIL Service Delivery Service Desk VPN Disaster Recovery Network Administration Software Documentation IT Management Business Analysis Change Management IT Service Management Incident Management ITIL v3 Foundations Certified Lean Six Sigma

Summary

Versatile, results-focused Information Technology Manager with 15+ years’ experience delivering client service, IT Asset management, technical support and project management initiatives in fast-paced, high-volume technology environments. Specialties: IT Asset management, Service deliver, incident and change management. ITIL v3 Foundations certified & ITIL v3 Service Operations. CSAM certified.

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