Manny Najarro

Summary

SPECIFIC TECHNICAL EXPERTISE Highly skilled individual with in-depth knowledge of, and extensive experience with, the following: • Business/Technology Environments: E-Business Services and Software, B2C & B2B E-Commerce, Server Platforms, Enterprise and Network Infrastructure, Back-office, Legacy systems support • Business/Operations: Strategic planning, Project management methodology, Lifecycle development, Business process/decision/workflow reengineering, Business continuity, Vendor & Channel Partner MGT • Operating Systems: Windows 3.1 to XP, MAC 1.0 to version 8, UNIX (BSDI/Linux) CAREER HIGHLIGHTS Using exceptional technical know-how, leadership abilities and project management skills, achieved the following: • Successful execution of strategic/tactical goals to build and scale a network data services business group to deliver 65% of total sales revenue. (AboveNet, Inc.) • Exercised exceptional leadership and customer service abilities improving quality of products and services delivered by 50%, achieving a 99.9% customer satisfaction rating. (AboveNet, Inc.) • Led cross-functional project teams of up to 50 technical, professional and business staff completing projects that increased productivity and efficiency. (Fry Multimedia) • Implemented streamlined processes that resulted in a 25% increased in revenue from established customers during first year of business in the Puget Sound area. (Fry Multimedia) • Managed & led full lifecycle development and delivery of products & services that generated $18.5M in revenue for northwest business operations. (Fry Multimedia) • Directed code management and migration strategy between multiple external and internal engineering teams increasing productivity, cost savings, and scalability. (Soma/CVS.com) • Initiated the design and architectural development of cost effective business solutions resulting in better support of CRM at customer service centers. (Soma/CVS.com) Specialties: Dynamic professional with vast technical expertise and superior management skills. Proven success as a hands-on manager with the ability to deliver complex technology solutions in a variety of business environments with specific expertise in executing exceptional Project/Resource Management, Customer Service, and Leadership abilities. Accomplished leader with established track record in developing and implementing strategies and processes that increase productivity, revenue, and reduce costs.