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Marina Yudelevich

Marina Yudelevich

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Product Intelligence Expert @ Cognyte Product Intelligence Expert at Cognyte ( former Verint Cyber Intelligence Solutions)
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Education

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Moscow State Technological University "Stankin"​

MsC, Mechanical Engineering 1983-01-01 - 1989-01-01

Work Experience

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Cognyte

Current

Cognyte

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Flash Networks

2008-03-01 - 2009-10-01

Flash Networks

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ECI Telecom

1996-10-01 - 2008-03-01

ECI Telecom

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Logtel לוגטל

1996-01-01 - 1997-01-01

Logtel לוגטל

Skills

Customer Satisfaction Customer Relationship Management (CRM) Training Delivery Training Program Development Technical Training E-learning Instructional Design Captivate Distance Learning Instructor-led Training Online Training E-learning Development Software Training Course Development Adult Education Knowledge Management Project Coordination Project management Hands-on Training Employee Training

Summary

- Creating policies and procedures to optimize customer experience and increase satisfaction - Delivery of technical, operational and methodology knowledge, expertise and training to customers with the goal to keep customers satisfied with the business’s products. - Experienced in developing the company’s global training programs Specialties: Customer success, Training Development, Knowledge Management, Training Manager

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