Education
Moscow State Technological University "Stankin"
MsC, Mechanical Engineering 1983-01-01 - 1989-01-01Work Experience
Cognyte
Current
Cognyte
Flash Networks
2008-03-01 - 2009-10-01
Flash Networks
ECI Telecom
1996-10-01 - 2008-03-01
ECI Telecom
Logtel לוגטל
1996-01-01 - 1997-01-01
Logtel לוגטל
Skills
Summary
- Creating policies and procedures to optimize customer experience and increase satisfaction - Delivery of technical, operational and methodology knowledge, expertise and training to customers with the goal to keep customers satisfied with the business’s products. - Experienced in developing the company’s global training programs Specialties: Customer success, Training Development, Knowledge Management, Training Manager