Mark Levy
Education
Emerson College
BS, Entertainment Management, Marketing 1986-01-01 - 1989-01-01
Keene State College
, 1984-01-01 - 1986-01-01Work Experience
Frontier Internet
Current
Frontier Internet
MaxxoMedia
Current
MaxxoMedia
Comcast
2016-11-01 - 2022-05-01
Comcast
Citizen, Inc.
2010-04-01 - 2016-10-01
Citizen, Inc.
MaxxoMedia
2006-11-01 - 2016-10-01
MaxxoMedia
Viralheat
2007-08-01 - 2015-03-01
Viralheat
The Entrepreneur Forum (EF)
2008-01-01 - 2012-02-01
The Entrepreneur Forum (EF)
Digital Mind State
2007-02-01 - 2012-01-01
Digital Mind State
All Access Music Group, Inc.
2007-12-01 - 2008-07-01
All Access Music Group, Inc.
Corbis
2005-06-01 - 2006-11-01
Corbis
Skills
Summary
Are your customers getting the experience they deserve? If you’re leading a team or organization and striving to make every customer interaction seamless, meaningful, and impactful, I’m here to help you make it happen. With over 25 years in digital and customer experience, I’ve partnered with leaders like you to deliver real results—improved customer satisfaction, streamlined processes, and stronger team alignment. When I’m not obsessing over customer experience, you can find me walking my mini Bernedoodle, Izzy, or discovering new sushi spots in California. Fun fact: my favorite? Matsuhisa in Los Angeles! Let’s Get to Work: 📩 Subscribe to the Decoding Customer Experience Newsletter for weekly CX insights, trends, and strategies to level up your game. 📘 Explore my resources, like A CX Leader's Guide to Organizational Buy-In, 30 Days to Greater Influence, The Accountability Team Handbook and the 365 Days of Accountability Journal, to keep you and your team focused and growing. 🤝 Connect or follow with me for a steady flow of actionable advice and inspiration. Whether you’re driving change in your organization, navigating challenges, or aiming to build a customer-first culture, I’ll help you make it happen—because your customers deserve nothing less.
