Education
University of Lincoln
BA (hons), Media Production (Electronic Media Design) -Work Experience
Redpin
2023-12-01 - 2025-06-01
Redpin
Mat Walker Consulting Ltd.
2009-10-01 - 2024-05-01
Mat Walker Consulting Ltd.
Nando's UK & IRE
2021-10-01 - 2023-06-01
Nando's UK & IRE
INTO University Partnerships
2021-02-01 - 2021-10-01
INTO University Partnerships
Snook
2020-03-01 - 2021-01-01
Snook
Barnardo's
2018-03-01 - 2020-03-01
Barnardo's
Clearleft
2018-02-01 - 2018-03-01
Clearleft
The National Theatre
2017-12-01 - 2018-03-01
The National Theatre
Science Museum Group
2017-12-01 - 2017-12-01
Science Museum Group
INTO University Partnerships
2017-09-01 - 2017-12-01
INTO University Partnerships
Skills
Summary
I’m a versatile and motivated experience designer with expertise in service design, user research, digital strategy, design leadership, and product/UX design. My passion lies in creating exceptional experiences that positively impact users' lives. * Service Design: I craft seamless interactions between users and services. I analyse and optimise processes, ensure user satisfaction at every touchpoint, and create cohesive, user-centric experiences. * User Research: I conduct in-depth user research to uncover insights that inform and guide design and business decisions. I understand users' needs, preferences, and pain points, which is key to building successful products and services. * Digital Strategy: I develop comprehensive digital strategies that align with business objectives, drive growth, and capitalise on emerging opportunities. Crafting effective strategies is essential for any organisation’s success. * Design Leadership: I inspire teams, foster innovation, and drive positive change. I guide and empower diverse design teams, encouraging collaboration and fostering a culture of creativity and excellence. * Product/UX Design: I transform ideas into tangible, delightful products. From ideation and prototyping to refining user experiences, I contribute to product development meaningfully and impactfully.