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Micheal DiPaolo

Micheal DiPaolo

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Vice President, CX Solutions @ Verinext Solving for What's Next | CX Solutions | Contact Center & Collaboration | Contact Engagement | Artificial Intelligence & Automation | Unified Communications
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Education

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University of Florida

Bachelor of Science - BS, Electrical Engineering -
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University of Colorado Boulder

M.S, Telecommunications Engineering -
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Babson College

Executive Education, IT & Leadership Development Program -

Work Experience

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Verinext

Current

Verinext

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Kaplan

2009-08-01 - 2022-07-01

Kaplan

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Citrix

2005-05-01 - 2009-02-01

Citrix

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Apollo Technology Solutions, Inc.

2002-11-01 - 2005-06-01

Apollo Technology Solutions, Inc.

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University of Phoenix

2002-09-01 - 2005-05-01

University of Phoenix

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Nokia

1996-10-01 - 2003-07-01

Nokia

Skills

Network Design Critical Thinking Information Technology IT Operations Wide Area Network (WAN) Software as a Service (SaaS) Technical Product Management Solarwinds Dynatrace Genesys Cloud Genesys Genesys PureEngage Solutions Engineering Contact Centers Team Building Business Strategy Engineering Program Management Budgeting Consulting

Summary

Solutions-minded, team-oriented Technology Executive with 20+ years of extensive experience and diversity leading the development of innovative and cost-effective technology and business solutions. An enthusiastic leader with excellent qualifications in cross-functional collaboration, analysis, innovation, and product delivery. Strong technical experience with proven ability to build teams that create solutions responsive to long-range objectives for growth and profitability. Competencies: • Business / Technology Strategy & Execution • Customer Experience (CX) Solutions • Contact Center Technology • Unified Communications & Collaboration • Communication & Rapport Building • Product Innovation & Delivery • Process Optimization & Problem Solving • Solutions Architecture & Engineering • Network & Telephony Infrastructure • IT Operations & Performance Analysis

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