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Mike Lefebvre

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@ Operations Director in Call Centres with ability to run complex operations
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Work Experience

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Bell

1989-01-01 - 2005-06-01

Bell

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Rogers Cablesystems

1989-01-01 - 1998-07-01

Rogers Cablesystems

Summary

I have built a very well rounded set of skills over my 16 years of experience in the Call Centre industry. Recent General Manager (Director) Sales and Customer Service prior to Bell I have worked at Cogeco Cable and Rogers Cable. Included in my past our successful creation, tracking and meeting Call Centre budgets; Work Force Management Manager; scheduling, reporting, budgeting. Managing projects and teams, facilitation on customer service and sales. Specialties: Directorship responsibilities include Contact Centre strategic planning; daily operations; Managing Managers, Team Managers, front line staff (700+); budgeting; reporting; work force management.

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