Neal Topf

Phone Number encrypt_section

Education

HEC Paris

MBA, Business Adminstration 2001-01-01 - 2003-01-01

Ithaca College

BA, Poltical Science 1990-01-01 - 1994-01-01

Sidwell Friends School

High School, 1976-01-01 - 1990-01-01

Work Experience

Callzilla - The Quality-First Contact Center

Current

Callzilla - The Quality-First Contact Center

Customer Connect Expo

Current

Customer Connect Expo

Fireside Chats Without The Fires

2020-03-01 - 2022-03-01

Fireside Chats Without The Fires

TP

2004-01-01 - 2005-06-01

Verizon Business

1998-03-01 - 2001-08-01

Verizon Business

Wunderman

1997-01-01 - 1998-01-01

Wunderman

Skills

Call Centers CRM Contact Centers Outsourcing Customer Retention Customer Service Lead Generation Strategic Partnerships Telecommunications Latin America ISO 9001 Corporate Social Media IVR Customer Engagement Leadership Customer Relationship Management (CRM) Marketing Business-to-Business (B2B) B2B Marketing Strategy

Summary

Since 2005 I have led Callzilla, an outsourced contact center providing customer care and customer acquisition to top brands. Clients tap us to improve the customer experience, add channels such as live chat, gain market share among English and Spanish speakers, and more. Numerous examples are available at our website. If you are interested in our services or an industry peer, connect with me here or ring us at 855-CLL-ZLLA. Quick links * Sales: www.callzilla.net/contact-us * Jobs: www.callzilla.net/join-our-team * Vendors: www.callzilla.net/vendors

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