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Mikael Nerde

Mikael Nerde

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VP, Head of Customer Engagement @ Cleura VP, Head of Customer Engagement @ Cleura | Customer Success, New Business Development
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Education

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Boston University

Micro Master, Digital Leadership 2018-01-01 - 2018-01-01
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Stockholm University

Bachelor of Arts (B.A.), Film History 2009-01-01 - 2010-01-01
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Blekinge Institute of Technology

B.Sc., Computer Science 1990-01-01 - 1994-01-01

Work Experience

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Cleura

Current

Cleura

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Stockholm, Sweden

2001-10-01 - 2022-01-01

Stockholm, Sweden

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STHLM Digital

2018-01-01 - 2019-08-01

STHLM Digital

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Akamai Technologies

2011-08-01 - 2017-10-01

Akamai Technologies

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Mobile Monday Stockholm

2010-05-01 - 2012-08-01

Mobile Monday Stockholm

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STHLM Digital

2009-10-01 - 2011-12-01

STHLM Digital

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GlobalFun

2009-05-01 - 2010-09-01

GlobalFun

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Sony Mobile Communications

2001-10-01 - 2009-07-01

Sony Mobile Communications

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Ericsson

2000-01-01 - 2001-10-01

Ericsson

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IBM

1996-03-01 - 2000-12-01

IBM

Skills

Build Strong Relationships Business Planning Marketing Communications International Sales International Business Business-to-Business (B2B) Interpersonal Communication Customer Satisfaction Problem Solving Presentations Post-Sales Communication Key Accounts Business Relationship Management Business Development Strategic Partnerships Business Strategy Go-to-market Strategy Digital Strategy Strategy

Summary

With over 25 years of experience in IT, telecoms, software, and cloud markets and technologies, Mikael is a full-stack, team-oriented leader who delivers strategic and innovative solutions for customer engagement and success. He is the VP, Head of Customer Engagement at Cleura, a leading provider of digital transformation services and solutions. Mikael is passionate about creating efficient teams, establishing new teams in existing structures, and building global sales and success teams. He is also devoted to customer success, from marketing, new business, onboarding, to customer success and P&L. He has a proven track record of launching success and community programs, forming strategic partnerships, and driving business development and operations. He is the initiator and orchestrator of the original Sony Mobile Developer Program, which won the BAFTA Mobile Game of the Year award. He holds a BA in Film History, a Micro Master in Digital Leadership, a Six Sigma Black Belt, a Scrum Professional Product Owner Level 2, and an MBA from Seth Godin's altMBA.

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