Nikhil Kumar

Advisory Board Member @ Autoptic Technology and Operations Leader

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Education

The University of Texas at Austin

Bachelor of Science - BS, Civil Engineering -

Work Experience

Autoptic

Current

Autoptic

Citadel

Current

Citadel

NJP Ventures, LLC

Current

NJP Ventures, LLC

Social Solutions is now Bonterra

2017-02-01 - 2018-09-01

Social Solutions is now Bonterra

Civitas Learning

2015-09-01 - 2017-02-01

Civitas Learning

Google

2013-08-01 - 2015-09-01

Google

Blackbaud

2011-04-01 - 2013-07-01

Blackbaud

Bazaarvoice

2009-05-01 - 2010-12-01

Bazaarvoice

NI (National Instruments)

2004-06-01 - 2009-05-01

NI (National Instruments)

CNA Insurance

2002-07-01 - 2004-06-01

CNA Insurance

Skills

Performance Metrics IT Escalation Technology Implementation Technology Consulting Drive Change Organizational Design Business Leadership Objectives and Key Results (OKRs) Operating Budgets Key Performance Indicators Cost Reduction Operational Efficiency Business-to-Business (B2B) Vendor Relations Presentations Customer Experience Managing Offshore Teams Global Customer Service Customer Support Technology Platforms

Summary

Passionate about delivering sustainable results for customers, the business, and team members | Experience in technology strategy and delivery, operations, professional services, customer success, and analytics to drive insights to action | Expertise in building and leading high-performing global in/out-sourced teams

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