Nancy Millström
Education
Boston University
MSEE, Electrical Engineering -
State University of New York Cortland
BSE, Education -Work Experience
Mass General Brigham
2020-09-01 - 2022-11-01
Mass General Brigham
Datto
2017-12-01 - 2020-05-01
Datto
Ragon Institute of Mass General Brigham, MIT, and Harvard
2011-01-01 - 2017-12-01
Ragon Institute of Mass General Brigham, MIT, and Harvard
Whaleback Managed Services
2009-01-01 - 2010-01-01
Whaleback Managed Services
Akamai Technologies
2007-01-01 - 2008-01-01
Akamai Technologies
Kaspersky
2005-01-01 - 2007-01-01
Kaspersky
Art Technology Group
2001-01-01 - 2005-01-01
Art Technology Group
Skills
Summary
Global Customer Support and Operations leader. Highly collaborative and results driven leader with experience in building customer-facing organizations for technology and healthcare companies. Recognized as a services strategist and creative problem-solver, building excellence in IT operations A catalyst for change in high-growth environments. Adept at managing complex projects and programs. Outstanding motivator, communicator, facilitator, team-builder, and mentor, with demonstrated ability to lead diverse teams and organizations. Specialties: Customer Experience, Customer Support, Global Support Operations, Facility Operations, Management, Customer Support Service Delivery.
