Omid Razavi
Education
University of California, Berkeley
Ph.D., Electrical Engineering and Computer Sciences -
University of Michigan
M.S.E., Electrical and Computer Engineering -
University of Michigan
B.S.E., Electrical and Computer Engineering -Work Experience
SuccessLab
Current
SuccessLab
Customer Value Community
Current
Customer Value Community
Customer Success Leadership Network
2016-07-01 - 2024-09-01
Customer Success Leadership Network
Alluxio
2023-05-01 - 2024-05-01
Alluxio
SupportLogic
2020-01-01 - 2022-12-01
SupportLogic
ServiceNow
2016-01-01 - 2019-01-01
ServiceNow
Outcome Chains, Inc. (OCI)
2014-01-01 - 2016-01-01
Outcome Chains, Inc. (OCI)
SAP
2011-01-01 - 2014-01-01
SAP
KXEN (Acquired by SAP)
2008-01-01 - 2011-01-01
KXEN (Acquired by SAP)
Cordys (Acquired by OpenText)
2005-01-01 - 2008-01-01
Cordys (Acquired by OpenText)
Skills
Summary
I'm the founder of SuccessLab, driven by a simple but powerful purpose: to elevate the voice and impact of post-sales leaders in shaping customer-led growth. I believe Customer Success, Service, and Support (CSS) are not just operational functions—they are strategic levers for innovation, loyalty, and long-term value. Through SuccessLab, I’ve facilitated executive forums and workshops across North America, Europe, and Asia, helping organizations align AI innovation with post-sales strategy, customer outcomes, and organizational design. I also host CCO Online and CSS Next, two virtual platforms where Customer Success and CX leaders connect, share, and lead the conversation on the future of customer engagement. My work centers on one mission: to ensure post-sales functions are empowered with the influence, data, and design they need to lead—not follow—in today’s evolving go-to-market engine. If you're passionate about redefining the role of CSS in the age of AI and customer-first growth, let's connect and join our CSS communities!
