Ozzie Sutcliffe

Summary

I build bridges from prospective customers (users) to ITSM, adding precision to requirements and giving realistic constraints to ITSM . I build bridges from ITSM to the implementer's, over which I send problem definitions and solution architecture, while mentoring developers and clarifying their questions. I build bridges from actual customers(users) to support, making sure that problems are "owned" and resolved.Once the bridge is complete the Business has a path to IT Services and the alignment will improve. Like most good and functional bridges (in the USA) tolls will be paid , I help maintain the toll to the value of the bridge. I understand the Service Desk and most ITIL process from the bottom up thus, a top down design is my specialty ServiceNow is a platform, I can help select the best application for the job and how to get the most out of each application in ServiceNow. Chasing data and getting folks to agree to disagree. I am the API between you and ServiceNow I am Certified ServiceNow Administrator.and a Certified ServiceNow Implementation Specialist and 60 and counting ServiceNow accreditation's. Perhaps my Australian heritage helps; once you accept the platypus is a collection of biological spare parts, it's great preparation for multi vendor environments and looking at all relevant technologies. Goals: Be a good dad and be a great consultant. Specialties: Not just architecture and solution definitions, but definitions and designs that are well structured using frameworks such as ITIL® and ISO 20000. My experience is sufficient that I know when formal methodologies advance the work, and when a specific task needs a more flexible approach. I manage relationships, not just technology. My technical knowledge and presentation skills are such that I can train and coach end users, staff, and management. I tell ITIL I deploy Service Now