Pradeep Premchandani - Senior Operations Manager (Saas Sales) - Xvoucher

Summary

• Excellent Leadership and Team Management skills. • Senior Digital Marketing and Training Manager. • Displayed analytical, reasoning, interpersonal, budgetary and IT attributes. • Recognized for commitment, client management, flexibility and innovation. • Steep learning curve, professionalism and result orientation add to carrier graph. • Track record in managing complex projects including large number of participants. • Excellent client service with Time & Quality Management to meet corporate expectations. ----- Training & Development • Designing and conducting training modules for the team in sync with the organizational goals. ___ Process & Product Training ___ Soft Skills Training ___ Communication & Accent Neutralization Training ___ Leadership Training • Identifying Key areas of Improvement and devising Training and Development Programs. • Coordinating with Sales, IT, Content and Billing Teams to roll out training sessions when required. • Reviewing performance metrics and sharing the same with the team and the clients. • Engaging team members to take new leadership roles and activities. Operations Management • Ensuring CTQ & CTP parameters are met and maintained throughout the process. • TAT parameters are met via Time Studies & Capacity Planning. • Designing strategies to fuel organizational growth and meeting client expectations. • Reviewing client feedback and focusing on areas of improvement and expediting corrective measures. • Studying MIS reports to identify weak linkages and adopting corrective plans. Process Management • Strategic Account Management; mapping new clients in the process. • Monitoring overall process performance – Development, Implementation & Transitioning. • Stabilizing process by fulfilling client deliverables. • Process Improvement via system and resources rearrangement when required. • Sharing process metrics with senior management and ensuring agreed SLA and client experiences