Richard S.
Education
Stevens Institute of Technology
Master of Business Administration - MBA, Project Management 2014-01-01 - 2018-01-01
Stevens Institute of Technology
Master of Arts (MA), Project Management - 2014-01-01
Rutgers University
BA, CompSci - Math 1973-01-01 - 1977-01-01Work Experience
Current
Verizon
2003-09-01 - 2024-12-01
Verizon
Dale Carnegie Training of Northern New Jersey
1989-04-01 - 2024-06-01
Dale Carnegie Training of Northern New Jersey
Pivotech Systems
2000-11-01 - 2002-06-01
Pivotech Systems
3Com
1999-02-01 - 2000-10-01
3Com
Geotek Communications
1996-02-01 - 1998-11-01
Geotek Communications
AT&T
1977-01-01 - 1995-11-01
AT&T
Skills
Summary
I have a diverse, rich and rewarding career with three common threads: a driving concern for the customer experience, an intense enjoyment for what I was doing and working on leading, sometimes bleeding, edge products and services. Those skills have taken me from my first job as computer programmer to a technical marketing specialist, a director of product management/marketing at a startup, a leader of a very talented team of usability professionals and to my current role as a Technical Product Manager for mobile Android and iOS products. In whatever I attempt, I bring a passionate focus to the effort with an emphasis on the customer experience (CX). There is nothing in my career more enjoyable/enriching as being a cheerleader promoting the successful intersection of customers' needs and business requirements. Experience includes: Product Management(requirements, financial, customer relations, marketing, portfolio management, positioning, pricing, channel management); User Experience Design (UXD); Universal Design; Usability/UX Research: Mobile Devices, Tablets, Handsets, Web, Desktop & TV; Product or Service Requirements & Design; Training; Facilitation; Problem Solving; Entrepreneurial Thinking; Recent Subject Matter Expertise: Cloud Computing, Data Privacy/California Consumer Privacy Act (CCPA), and Smart Home.
