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Rob West

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Senior UX Research & Strategy / Usability Lead @ UX strategy, research and innovation
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Work Experience

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Resultor UK

Current

Resultor UK

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XM London

2001-08-01 - 2003-03-01

XM London

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Nucleus Software

1999-07-01 - 2001-06-01

Nucleus Software

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Research International

1998-04-01 - 1999-07-01

Research International

Skills

Artificial Intelligence (AI) Customer Journey Mapping Competitive Analysis Graphic Design Principles User Scenarios User Flows Creativity and Innovation Strategy Client Relations Digital Content Writing User Experience Writing Design Tools Content Design Teamwork Research Projects Presentations Communication Quantitative Research Figma (Software)

Summary

Experienced independent lead/senior UX consultant, with particular interest in: - users' approach to and interaction with digital media - conceptualising new digital services - specifying and prototyping complex web/mobile services. Specialties: - qualitative research, usability testing, persona development, facilitation and reporting - concept design and prototyping - lean UX design for Agile application development. Sector experience: healthcare; finance; telecoms; B2B; public sector.

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