Education
City St George’s, University of London
Bachelor of Science (BSc), Business Computing Systems 1995-01-01 - 1999-01-01King's College London
Bachelor of Engineering (BEng), Computer Systems & Electronics 1990-01-01 - 1995-01-01Work Experience
Shell
2019-12-01 - 2025-04-01
Shell
Shell
2017-08-01 - 2019-10-01
Shell
SABIC
2012-06-01 - 2017-07-01
SABIC
Shell
2006-01-01 - 2012-05-01
Shell
GSK
2005-06-01 - 2005-12-01
GSK
Connect2web
2000-01-01 - 2005-05-01
Connect2web
ICL Group
1997-10-01 - 1998-09-01
ICL Group
Lehman Brothers
1997-07-01 - 1997-09-01
Lehman Brothers
Skills
Summary
Business Process Analyst with 25 years of experience in Trading & Supply, Manufacturing, and Retail across the USA, UK, and Middle East. Expertise in Lean Six Sigma and process improvement, leading cross-functional teams, implementing Agile practices and optimizing business processes to enhance performance. Focused on delivering measurable results, including multimillion-dollar savings and improved service delivery. Experienced in coaching teams and engaging with stakeholders to foster a continuous improvement culture. Core Competencies: • PROCESS IMPROVEMENT & OPTIMIZATION: Lean Six Sigma, Process Mapping, Business Process Reengineering (BPR), Value Stream Mapping • BUSINESS & SYSTEM ANALYSIS: Business Analysis Techniques, Business case development, Benefits Measurement, Requirements Gathering, Functional Specifications • PROJECT & CHANGE MANAGEMENT: Agile Methods, Stakeholder Engagement, Change Management • OPERATIONAL EXCELLENCE: Continuous Improvement, Lean Transformation, Performance Metrics • LEADERSHIP & TEAM DEVELOPMENT: Coaching & Mentorship, Cross-functional Collaboration IT & SERVICE MANAGEMENT: ITIL Service Management, Service Optimization, Application delivery