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Sarah Mercure

Sarah Mercure

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Manager, Engineering Detections Platform @ CrowdStrike Professional Cat Herder @ CrowdStrike
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Education

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Indiana University Bloomington

Master of Library & Information Science - MLIS, 2003-01-01 - 2005-01-01
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Indiana University Bloomington

Master's in Information Science, -
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St. Mary's College of Maryland

BA, English, Women's Studies -

Work Experience

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CrowdStrike

Current

CrowdStrike

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Progress Semaphore

2023-04-01 - 2024-12-01

Progress Semaphore

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Progress MarkLogic

2022-04-01 - 2023-06-01

Progress MarkLogic

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Progress Semaphore

2021-09-01 - 2022-04-01

Progress Semaphore

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Fusion Innovation

2018-10-01 - 2021-09-01

Fusion Innovation

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IBM

2017-01-01 - 2018-09-01

IBM

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Progress Semaphore

2015-04-01 - 2017-01-01

Progress Semaphore

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Intelligent Decisions

2012-06-01 - 2015-03-01

Intelligent Decisions

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Sumaria Systems, LLC

2009-06-01 - 2012-05-01

Sumaria Systems, LLC

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Girls Rock! DC

2009-01-01 - 2012-01-01

Girls Rock! DC

Skills

Cross-functional Team Leadership Professional Services Written Communication Manage client expectations Business Relationship Management Customer Satisfaction Customer Experience Management Team Leadership Information Technology Targeted Search Research Online Research Analysis Knowledge Management Editing Business Intelligence Business Process Mapping Report Writing Library Science

Summary

"We cannot be trusted with the stuff that we come up with, The machinery could eat us, we just really just love our buttons" - Aesop Rock I speak tech - I can understand and converse with hardcore programmers and networking engineers and then explain those complex technical problems and systems to individuals without technical knowledge or background in a way that is understandable. I enjoy working through complex information problems with customers and helping them get the information they need - whether that be through training, or in gathering requirements for software changes that will make a product easier to use. I have a current TS/SCI with FSP and am a CSM and CSPO.

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