Scott Penziner

Summary

25+ years experience in the software and services industry with a proven track record of providing outstanding customer support and customer advocacy; resulting in customer retention and growth. 8+ years experience focused on sales and deployment of professional services and business consulting services to strategic enterprise accounts; resulting in customers gaining meaningful use and higher ROI of their solution. Attributes, Highlights & Specialties: + Professional Services and Business Consulting Sales + Customer Advocacy and Escalation Management + Complex Cross-Organizational Projects & Processes + Customer-Focused Process Improvements + Communication-Relationship Building with C-Band + Demonstrated ability to lead & motivate cross functional, diverse teams + North Stars: Empathy, Transparency, Integrity, Alignment, Achieving goals with humility + Experience with MEDDIC, 8D, Six Sigma and LEAN Resume available for download Key words: services sales, business development, critical escalation management, crisis management, customer advocacy, communication, customer support, customer loyalty, customer retention, customer relationship management, leader, leadership, professional services, project management, program management.