Scott Riegelhaupt-Herzig

Senior Technical Support Manager @ Splunk Leader in Customer and Technical Support with significant experience in ensuring customer satisfaction

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Education

Boston University

Bachelor of Arts (BA), Major - Political Science Minor - Computer Science -

Work Experience

Splunk

Current

Splunk

U.S. Soccer Federation

Current

U.S. Soccer Federation

Smiths Detection

2017-08-01 - 2022-08-01

Smiths Detection

Kerio Technologies

2012-05-01 - 2015-10-01

Kerio Technologies

Cisco

2006-09-01 - 2011-08-01

Cisco

Boston University

1983-01-01 - 1995-01-01

Boston University

Skills

Hiring, managing and mentoring support engineers Managing customer expectations Troubleshooting C / C++ Account Management Active Directory Agile Methodologies C Cloud Computing Cross-functional Team Leadership Customer Experience Customer Service Enterprise Software Leadership Linux Management Mentoring Process Improvement Product Management Program Management

Summary

Experienced Senior Manager, Team Builder, and Cross-Functional worker in Technical Support, particularly interested in managing a group which support software developers and/or IT engineers. I have experience managing teams local and remote as well as collaborating cross-functionally with engineering, product management, and sales teams across the globe. I have done software development (13 years) and system installation/configuration/administration on a variety of platforms as well as support and support management. I thrive at the intersection of people and technology. Specialties: technical support, e-mail software, network troubleshooting, software development

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