Education
Penn State University
BA, Psychology 1984-01-01 - 1987-01-01Work Experience
UpGaged LLC
Current
UpGaged LLC
TTEC
2010-08-01 - 2016-07-01
TTEC
Patternhunter Inc.
2006-01-01 - 2010-08-01
Patternhunter Inc.
Time Warner Cable
2006-06-01 - 2010-07-01
Time Warner Cable
TechWise Group
2004-05-01 - 2006-01-01
TechWise Group
Invisible Learning, LLC
2002-04-01 - 2004-05-01
Invisible Learning, LLC
AT&T
1995-03-01 - 2002-02-01
AT&T
Skills
Summary
I’m a strategic business leader with 20+ years of experience driving technology adoption, digital transformation, and human performance. I specialize in aligning technology with business outcomes, increasing profitability, and scaling operational efficiency. I’ve led high-impact learning and performance programs that have improved productivity by up to 44% and driven double-digit revenue growth. Once called the "Cheap A.I." by sci-fi legend William Gibson, I'm passionate about learning technology strategy for evolving human capacity in the new world of work through the integration of strategic foresight, psychology, agile / scrum, design thinking and emerging technologies (e.g., generative artificial intelligence, workflow automation, VR / AR / XR, serious games) and business intelligence / predictive analytics. Mission & Vision: My mission is to evolve human capacity in the new world of work. I'm dedicated to creating engaging and effective learning experiences that leverage emerging technologies, pushing the boundaries of what's possible in workforce development and operational efficiency. By combining deep technical knowledge with solid leadership skills and a passion for innovation, I help organizations navigate the complexities of digital transformation, unlock team potential, and drive measurable business results. Core Focus: - Strategic Foresight - Team Leadership & "Team Hacking" - Emerging Technology Adoption - Artificial Intelligence Use Case Design - Workflow Automation and Agentic Workflow Design - Agile/Scrum methodologies - Design thinking Additional Interests: As an ambient electronic music producer and performer, I bring a creative edge to my work. Having collaborated with artists and performers in public spaces, this unique perspective enhances my ability to think outside the box and create innovative solutions.