Education
Stanford University
A.B., Political Science 1970-01-01 - 1972-01-01Work Experience
Model Railroad Control Systems
Current
Model Railroad Control Systems
Consultant
Current
Consultant
AT&T
2004-01-01 - 2011-10-01
AT&T
Seth Neumann, Consultant
2008-01-01 - 2011-01-01
Seth Neumann, Consultant
OPSIG Inc
2005-01-01 - 2010-01-01
OPSIG Inc
DCC SIG
1994-01-01 - 2010-01-01
DCC SIG
AT&T Consulting
2005-01-01 - 2008-01-01
AT&T Consulting
AT&T Consulting (formerly SBC / Callisma)
2005-01-01 - 2008-01-01
AT&T Consulting (formerly SBC / Callisma)
AT&T Consulting Solutions, Inc.
2005-01-01 - 2008-01-01
AT&T Consulting Solutions, Inc.
SBC
2004-01-01 - 2005-01-01
SBC
Skills
Summary
Goal: Senior position (VP, Director) in Product Management of Product Marketing in CRM, Customer Care, Call Center, Self Service. I have been doing Product Management and Product Marketing for 10 years,focused on CRM, Call Center , and Customer Self Service. Most recently I was VP of Product Marketing (included product management) for a start up that was offering an Enterprise Web self service product. I have had direct Product Management responsibility for a $100M/year line of Management Information System products in the Call Center space. I've also been involved in Professional Services in implementing eCRM and Call Centers Specialties: Product Definition Business Cases Marketing project management