Education
Harvard Business School
MBA, General Management 1987-01-01 - 1989-01-01NTL Institute
Professional Certificate, Organizational Development 2001-01-01 - 2003-01-01University of California, Berkeley
Bachelor of Science, Forest Land Management - 1984-01-01Work Experience
Pacific Gas and Electric Company
Current
Pacific Gas and Electric Company
Intentional Design Inc.
Current
Intentional Design Inc.
Redwood Empire Sheep Dog Association
2012-02-01 - 2022-02-01
Redwood Empire Sheep Dog Association
Decision Focus Incorporated
1994-01-01 - 1999-01-01
Decision Focus Incorporated
Oliver Wyman
1989-01-01 - 1994-01-01
Oliver Wyman
MeadWestvaco (MWV)
1988-06-01 - 1988-08-01
MeadWestvaco (MWV)
USDA Forest Service
1983-01-01 - 1987-01-01
USDA Forest Service
NASA Ames Research Center
1983-11-01 - 1984-01-01
NASA Ames Research Center
USDA Forest Service
1980-01-01 - 1981-01-01
USDA Forest Service
Skills
Summary
Experienced leader with an MBA from the Harvard Business School and a 30-year track record improving organizational performance through customer experience design, business process transformation, process-based organization design, strategic change management and workplace design. Formed and led interdisciplinary and inter-company teams on transformation projects across North America, Europe and South Africa, within industries representing nearly every SIC code. Has worked with Intel, Daimler-Chrysler, Chevron, the Stanford Research Institute, SAS, Johnson & Johnson, Panera Bread, Verizon Wireless, UPS and Delta Airlines, to name a few, as well as many wonderful smaller companies. Informed by an undergraduate degree in forest ecology, core strengths are systems thinking and integration, across processes, departments, the customer experience and the value chain.