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Shaunak Kapadia

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Head of Product Management and Delivery - Enterprise Business Systems @ Zoom Product and Program Management Leader for Go to Market, Customer Success, and People Experience platforms
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Education

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University of Maryland

MBA, Business -
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University of Mumbai

BE, Computer Science -

Work Experience

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Zoom

Current

Zoom

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Intuit

2018-10-01 - 2022-10-01

Intuit

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Cognizant

2007-10-01 - 2018-09-01

Cognizant

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Intel Corporation

2003-01-01 - 2007-10-01

Intel Corporation

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Purchasing Center

2000-01-01 - 2002-01-01

Purchasing Center

Skills

Customer Success Technical Program Management Product Management Business Analysis Requirements Analysis Program Management Vendor Management Management Business Intelligence Software Development Life Cycle (SDLC) Consulting IT Strategy Customer Relationship Management (CRM) Team Management Pre-sales Project Management Business Process Strategy Integration Business Development

Summary

Product Development I have successfully built and launched products that drive enterprise-wide transformation initiatives. My expertise lies in managing and nurturing cross-functional teams, blending technology and business functions to enhance customer experience and operational efficiency. Domain Expertise With deep knowledge of Go-to-Market strategies, Commerce, Customer Success, Contact Centers, HR, and Partner Ecosystems, I leverage enterprise platforms like Salesforce, ServiceNow, Workday, and Snowflake. By integrating these with full-stack development, I create scalable solutions that drive business outcomes. Program Management I excel at aligning projects with business priorities, fostering organization-wide collaboration, and driving strategic initiatives. I have established and led PMO functions to proactively manage risks, resolve cross-team issues, and optimize resource utilization. Contract Negotiation I have successfully negotiated complex and innovative contracts with clients and vendors, securing optimal business outcomes while fostering strong partnerships. Talent Development A passionate advocate for talent growth, I have recruited, mentored, and empowered global technology and product management professionals, fostering an inclusive and high-performance culture.

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