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Shri Chickerur

Shri Chickerur

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Vice President, Customer Success @ Balbix Seasoned Customer Success Leader. Experienced in building and scaling Customer Success, Professional Services, Technical Support, Enablement and other post-sales capabilities.
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Education

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Santa Clara University

MBA, Finance & Entrepreneurship 2000-01-01 - 2002-01-01
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Nagpur University

Bachelor of Engineering, Computer Science, Electronics 1988-01-01 - 1992-01-01

Work Experience

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Balbix

Current

Balbix

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Noname Security

2021-06-01 - 2023-06-01

Noname Security

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Palo Alto Networks

2019-01-01 - 2021-06-01

Palo Alto Networks

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Dome9 (Acquired by Check Point)

2017-10-01 - 2019-01-01

Dome9 (Acquired by Check Point)

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Lookout

2012-08-01 - 2017-10-01

Lookout

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Exafort, Inc. | Oracle NetSuite Alliance Partner

2011-01-01 - 2012-07-01

Exafort, Inc. | Oracle NetSuite Alliance Partner

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FedCast

2008-01-01 - 2011-01-01

FedCast

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S&P Global

2005-01-01 - 2010-01-01

S&P Global

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GE Infrastructure, GE Power Systems, GE Enter Software

1996-06-01 - 2005-11-01

GE Infrastructure, GE Power Systems, GE Enter Software

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Infosys

1993-11-01 - 1996-07-01

Infosys

Skills

Technical Support Acquisition Integration Account Management Business Expansion Executive Leadership Security Customer Retention Customer Experience Customer Success SaaS Cloud Computing Enterprise Software Product Management Salesforce.com CRM Start-ups Strategy Professional Services Management Business Strategy

Summary

Seasoned Customer Success & Services leader with over 20+ years of experience in selling and delivering key technology solutions to mid and large customers at startup and mature organizations o Strategic visionary and Customer Success, Services & Support leader Established and led Customer success strategy and execution from ground-up covering Customer onboarding, Renewals, Support and Professional Services to manage end-to-end customer lifecycle from initial sale to renewals to up-sell/cross-sell expansion. o Solid experience at startup as well as large company experience Strong hands-on experience with both the agility and hustle of startup companies, as well the scaled-up and mature processes of large organizations – critical in making enterprise grade customers successful.

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