Education
Yale University
Ph.D., Computer Science/Artifical Intelligence/Cognitive Science 1982-09-01 - 1988-12-01Massachusetts Institute of Technology
BS, Physics 1974-09-01 - 1978-06-01Hampden Academy
Valedictorian, Science and Mathematics; Valedictorian; Eagle Scout 1970-01-01 - 1974-01-01Work Experience
ServCollab
Current
ServCollab
International Society of Service Innovation Professionals (ISSIP)
Current
International Society of Service Innovation Professionals (ISSIP)
IBM
1998-09-01 - 2021-06-01
IBM
Apple
1989-09-01 - 1998-08-01
Apple
Verbex
1978-01-01 - 1982-01-01
Verbex
Skills
Summary
Retired IBM Director, Cognitive OpenTech (2017 - 2021), Global University Programs (2009 - 2016), Almaden Service Research (2003-2008), CTO IBM Venture Capital Relations (1999-2002), Apple Computer Distinguished Engineer Scientist and Technologist (1993-1998), Apple's Advanced Technology Group (1989-1998). Yale CS/AI, MIT Physics. Maine farm youth. Trusted AI For people, it takes about 10 million minutes of experience to go from infant to adult, and about 2 million minutes to go from novice to expert on skills that require deliberate practice. Machines will progress from tool to assistant to collaborator to coach to mediator by about 2035, and in the process be equipped with an episodic dynamic memory. A "cognitive mediator" is a trusted advisor on personal development and negotiations to help us invest systematically in better win-win, value co-creation interactions with others. Open source code and datasets will be key to building trusted AI cognitive mediators. Slack https://lfaifoundation.slack.com Trusted Service For professionals, ISSIP.org (pronounced I-ZIP) links a wide range of professional associations that promote service innovations for our interconnected world. ISSIP helps innovators develop T-shaped skills, while pioneering the development of a new field known as service science (Service Science Management Engineering Design Arts Public Policy). We live our lives in socio-technical systems, AKA smarter/wiser service systems. Sustainable "whole service" systems include robotic farms powered by geothermal with a master mechanic robot for self-maintenance. Blog https://service-science.info.