Education
Boston University
Executive Education Program, Leading Innovation and Change in Global Organizations, Building the Ambidextrous Organization -New Hampshire Technical College
, Telecommunications -Work Experience
Centerline
Current
Centerline
MRM & Associates
Current
MRM & Associates
FirstLight Fiber
2017-11-01 - 2020-08-01
FirstLight Fiber
186 Communications (Aquired by Firstlight Fiber)
2016-09-01 - 2017-11-01
186 Communications (Aquired by Firstlight Fiber)
netnumber
2016-02-01 - 2016-10-01
netnumber
Axia FibreNet
2014-10-01 - 2016-02-01
Axia FibreNet
iBASIS
1998-11-01 - 2014-09-01
iBASIS
General Communications
1997-05-01 - 1998-11-01
General Communications
Skills
Summary
Global Service Delivery and Network Operations Leader promoted regularly to progressively more responsible positions. Proven track record of strong customer focus and critical problem resolution coupled with extensive technical expertise and cost containment. History of building and leading high achieving teams accomplished via advanced managerial abilities - coaching, mentoring, communications, listening and influencing skills. Specialties: Operations management, program management, contract negotiations, customer success, acquisition integration, cloud networking, saas, technology, financial analysis, cost containment, network implementations, Telecom expense management, collaborative leadership,Communication, ITIL standards, team building, exceptional communication, business intelligence, process re-engineering, call center and business process outsourcing.