Steven A. Hice I Operational Excellence Specialist

Summary

Operations | Process Improvement | Continuous Improvement | Project Management | Consulting | Manufacturing | Finance | Logistics | Plant Management 🚀 HIGHLIGHTS • As a consultant, facilitated the deployment of multiple workstreams including (Coached business process leads and practitioners in these workstreams): o Supply Chain o Network Strategy o Electric Distribution o Finance • Developed store manning program for major telecom combining iGrafx, Minitab & Excel • Improved KRE Insurance Reservation Efficiency to over 95% • Reduced DBA Policy delivery time from 3 - 5 days to seconds • Led Enterprise-wide Projects returning approximately $5M - $10M annually for ATM deployer. • Mentored BB Candidates attaining $3M/yr. and to Six Sigma certification • Trained ~300 Six Sigma Candidates (DMEDI, DMAIC) and Lean • Coordinator and facilitator of Premier Kaizen Events • Completed design and delivery of multiple Training Curriculums including: o Robotics Process Automation o Business Analysis (For Process Transformation) o Data Visualization o Advanced Data Analytics o Intro to Process Transformation o Intro to Project Management o Coaching & Feedback 🔧 KEY SKILLS • Learning and Development: Strategy, content creation, delivery, and logistics • Continuous Improvement & Process Excellence: o Six Sigma (DMAIC/DFSS) o Lean/Kaizen o Process Mapping and Simulation o Process and Data Mining o Advanced Analytics • Coaching & Consultation • Systems/Technology: o Optimization & Support o Cloud (Salesforce) o Business Intelligence (Power BI) o ERP/MRP implementation and support o Advanced MS Suite (Excel, Access, Word, PowerPoint, MS Project) • Engineering: o Manufacturing o Welding o Tool & Fixture Design • Provider of Management Consultancy Services according to ISO 20700:2017Process 🔧 Top skills: • Business Process Improvement • Operational Excellence • Coaching • Consulting • Six Sigma • JIT/Lean/Kaizen