Shira Levine
Education
Northwestern University - Kellogg School of Management
MBA, Management -
Northwestern University
BA, African studies, History -Work Experience
Fanchismo - Dynamic Customer Engagement
Current
Fanchismo - Dynamic Customer Engagement
BTC Markets
Current
BTC Markets
Atmosfy
Current
Atmosfy
Nextdoor
2022-09-01 - 2024-05-01
Nextdoor
Wish
2021-05-01 - 2022-03-01
Wish
SEPHORA
2016-11-01 - 2018-07-01
SEPHORA
Trove
2014-07-01 - 2016-02-01
Trove
Zynga
2010-05-01 - 2013-05-01
Zynga
Prosper Marketplace
2005-10-01 - 2008-06-01
Prosper Marketplace
eBay
1999-01-01 - 2005-10-01
eBay
Skills
Summary
I create customer relationships that transcend the transactional. I am an expert in post-acquisition customer engagement and have worked in B2C and B2B management roles creating or running programs that include: strategic customer communities and partner programs, loyalty and retention, CRM, sentiment, Voice of the Customer and more. I create win-win strategies that benefit both the enterprise and customers resulting in ROI. From customer and fan communities, to communications and narrative building to loyalty programs, I created and lead programs at the following places: -Marketplaces (eBay, Wish) -- General management, loyalty, business development, P & L -Platforms (AfterPay, UberEats, Nextdoor) -- Strategic customer engagement and comms -Gaming (Zynga, UbiSoft) -- Scaled online global communities, loyalty, CRM -eCommerce (Sephora, Koh) -- Omnichannel and experiential retail, CPG, DTC FMCG -Software (Zetaris, Ironclad) -- Establishing "category authority" and community engagement -Education (Institute of Community Directors Australia) -- Category authority and ecosystem management Point me at a segment and I will deliver a winning strategy that your customers love.
