Education
UW Foster School of Business
B.A., Business and IT Management 2005-01-01 - 2007-01-01Work Experience
State of Washington
Current
State of Washington
Microsoft
2017-05-01 - 2023-05-01
Microsoft
IQVIA
2014-09-01 - 2017-04-01
IQVIA
Microsoft
2007-08-01 - 2014-09-01
Microsoft
aQuantive - DrivePM
2007-07-01 - 2007-08-01
aQuantive - DrivePM
Finance Logix - Oltis Software
2005-11-01 - 2006-01-01
Finance Logix - Oltis Software
Skills
Summary
I am a seasoned Product Manager with over 15 years of experience specializing in artificial intelligence, process mining and building SaaS products from concept to launch. I have a proven track record of delivering high-impact solutions that help consumer and enterprise customers deliver the right message at the right time, optimize business processes, and leverage AI models without writing a single line of code. At Microsoft, I led improvements to the process mining offering, Process Advisor, and its integration with other Microsoft products such as Power Automate. I also launched the no-code Prediction feature in AI Builder, democratizing AI model creation and use for everyone—not just data scientists and developers. My work involved deep collaboration with customers and partners to identify and prioritize KPI-driven features that delivered measurable business value. While at Microsoft Advertising (AdMarket, AdExpert, and Membership), I optimized personalized message delivery across high-traffic surfaces including Windows Spotlight, Office, Xbox placements, and Windows Start. These efforts drove significant improvements in click-through rates, app installs, and user engagement across millions of users. My experience also includes leadership in healthcare technology. At IQVIA, I led the launch of cloud-based, AI-powered analytics products that delivered critical sales and marketing insights to pharmaceutical customers. I was instrumental in transforming the organization from a traditional waterfall development approach to agile, working closely with cross-functional teams to improve speed, collaboration, and delivery quality. Currently, I am driving digital transformation for the State of Washington’s Employment Security Department, modernizing critical services that benefit all Washingtonians. I am passionate about innovation that creates real-world impact. I value teamwork, customer feedback, critical thinking, and data-driven decision making. I thrive in navigating ambiguity and complexity, and am always eager to learn new skills, explore new domains, and deliver meaningful solutions that improve people’s lives.