Tim Curry

Summary

I love to make organizations run better. I identify and resolve business, partner, and customer issues in rapidly growing cultures and globally distributed teams. To accomplish this, I focus on delivering key outcomes, building amazing teams and working cross-functionally to align on the right priorities. I have enjoyed several executive positions throughout my career in operations, project management, customer support, engineering management, and strategy. I genuinely believe in the philosophy that if you put the customer first, everything else will fall into place. Here are some cool things I'm proud of: - Broad experience spearheading operational efficiency, organizational scale, and cultivation of a motivated and expert global management team for delivering technology solutions. - Architected global support organization and processes from end-consumer mindset to enterprise-class solutions based on customer needs. - Designed, implemented and scaled enterprise support business (B2B) and professional services PMO from the ground up. - “Turned around” unhappy customers by identifying core challenges related to people, processes and technology and drive cross-functional solutions. - Analytical thinker, with deep understanding on identifying key metrics and how those tie to running a healthy services business. AREAS OF EXPERTISE Operations Strategy | Operational Metrics | Customer Support | Program Management | Business Operations | Efficiency Optimization | Continuous Process Improvement | Operating Cadence | Performance Reporting | Investment Prioritization | Financial Analysis | Scaling | Framework Development | Professional Services | Cross-Functional Collaboration | Partnerships | Stakeholder Relations | Engagement | Global Team Leadership