Tim Keefe
Education
United States Merchant Marine Academy
Bachelor of Science - BS, Marine Transportation 1974-01-01 - 1978-01-01
Golden Gate University
MS, Telecommunications Management 1987-01-01 - 1989-01-01
Golden Gate University
MBA, Transportation and Logistics 1985-01-01 - 1987-01-01Work Experience
SDSS Global Limited
Current
SDSS Global Limited
Transform-CX Inc.
Current
Transform-CX Inc.
Tel-Hi, Telegraph Hill Neighborhood Association
Current
Tel-Hi, Telegraph Hill Neighborhood Association
TTEC
2015-02-01 - 2022-03-01
TTEC
TGK & Associates Inc.
2002-07-01 - 2020-08-01
TGK & Associates Inc.
TGK-Asia Consultancy Services
2007-01-01 - 2015-02-01
TGK-Asia Consultancy Services
Peppers & Rogers Group
2007-01-01 - 2012-07-01
Peppers & Rogers Group
Kenzler and Associates Inc.
2002-07-01 - 2012-04-01
Kenzler and Associates Inc.
Maximus
2009-10-01 - 2012-01-01
Maximus
Forcay
2004-01-01 - 2005-06-01
Forcay
Skills
Summary
Author, leader, speaker, coach WHAT I DO: Early on in my career, I learned that what motivates me most is being able to come up with creative solutions to enhance the value of my clients’ customer relationships. I have done over 15 years of delivering high-quality Customer Experience programs for clients within a wide range of niches. HOW I DO IT: My approach is a very hands-on one; I like working closely with all my clients across the entire lifecycle of their customers to be able to create a seamless experience, while increasing their business profitability. WHAT’S MY EXPERIENCE: With over 30 years of industry experience in Technology, Operations, Customer Management, and Business Consulting, I have come across a plethora of unique client situations which have required creative solutions. WHAT INDUSTRIES DO I SERVE: Working with clients large and small has taken me all over the world. In the last 10 years, I’ve found myself working with clients across the US, Europe, Middle East, and Asia; in sectors such as Telecommunications, Finance, Online Marketing, Healthcare, and Retail. I recently founded a non-profit organisation, which is dedicated to delivering English communication skills in rural communities where these skills are able create new opportunities and hope. MY SPECIALTIES INCLUDE: > Strategic business planning > Providing high-level business consultancy > Crafting tailor-made customer care solutions > Information Technology and Back Office services > Web Strategy > Business Process Outsourcing > Providing administrative and management support > Developing customer-facing solutions
