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Tom Scales

Tom Scales

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Life Principal Analyst @ Celent Note: Back to work as of 2/26/2025. An analyst in both our Life and Health practices
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Education

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Rice University

BA, Computer Science -

Work Experience

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Celent

Current

Celent

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Health IQ

2020-07-01 - 2021-12-01

Health IQ

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Celent

2014-04-01 - 2020-07-01

Celent

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AmeriLife

2012-02-01 - 2014-01-01

AmeriLife

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Transamerica

2007-12-01 - 2011-10-01

Transamerica

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Personal Leave of Absence

2005-09-01 - 2007-11-01

Personal Leave of Absence

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Ascensus

2003-06-01 - 2005-08-01

Ascensus

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Fiserv

2002-01-01 - 2002-07-01

Fiserv

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CSC

1988-01-01 - 2002-01-01

CSC

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Policy Management Systems Corporation

1989-01-01 - 2001-01-01

Policy Management Systems Corporation

Skills

Social Media Insurance Business Process Re-engineering Culture Change Business Analysis IT Strategy Budgets Business Development Business Intelligence Strategic Planning Software Development Strategy Business Process CRM Call Centers Change Management Consulting Customer Service Enterprise Architecture Executive Management

Summary

A Senior Executive with in-depth experience at the C-Level with Insurance Carriers, Insurance BGA/IMO and Software/Technology Vendors in Operations, Technology and Sales/Marketing. Track record for bringing major new producer groups on board, delivering successive years of growth with New Business/Underwriting teams, leading sales team to record years, rebuilding Customer service and Case Management teams, and driving expenses out of the organization by streamlining and consolidating. Possess a unique blend of Insurance knowledge with a strong technical background. Known as a motivator and mentor, with a strong focus on positive culture change. Specialties: Culture Change, Insurance, particularly Life Insurance, Business Process re engineering, applications of technology, Social Media

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