Martin Ortiz

Summary

I’m passionate about solving customer-specific challenges, streamlining processes, and enhancing satisfaction to support long-term organizational success. My focus is on leading and building high-performing, cross-functional teams—often geographically dispersed—to address complex technical and business needs. By collaborating across departments such as Support, Sales, Product Management, and Development, I help deliver impactful solutions that reduce churn and improve customer retention. I thrive in roles where I can use strong communication skills to align with executive stakeholders, make data-informed decisions, and drive strategic change that mitigates risk and elevates business outcomes. Key Highlights: - Served as the primary point of contact for premium clients across healthcare, insurance, and IT industries. - Led resolution of complex technical issues involving deployments on up to 300 servers per client, supporting thousands of U.S. and global customer locations. - Coordinated cross-departmental resources and action plans to close critical issues while maintaining customer satisfaction rates above 95%. - Regularly interfaced with top-level internal and client leadership to communicate progress and develop strategies for open issues.