Brent Ross
Education
The University of British Columbia
B.A., Political Science -Work Experience
Outlier
Current
Outlier
Ibbaka
2019-06-01 - 2022-08-01
Ibbaka
QiiQ Healthcare
2018-09-01 - 2019-03-01
QiiQ Healthcare
Traction on Demand
2017-05-01 - 2018-05-01
Traction on Demand
SkillStat
2012-08-01 - 2017-05-01
SkillStat
GEN7 Strategies (Independent Consultant)
2011-05-01 - 2015-12-01
GEN7 Strategies (Independent Consultant)
BEAM Inc.
2012-01-01 - 2013-07-01
BEAM Inc.
Slalom
2010-01-01 - 2011-01-01
Slalom
Great Place To Work
2007-07-01 - 2009-08-01
Great Place To Work
VERISIGN
2003-01-01 - 2006-01-01
VERISIGN
Skills
Summary
I am a customer-centric leader with extensive experience leading cross-functional teams to improve professional services delivery, solution design, as well as technology implementation and adoption. Proven ability as a trusted advisor to leaders in organizations such as Anglo American, BD, Fair Isaac, KPMG, and Salesforce. Career highlights include: **Leading the delivery of over $800k in professional services focused on improving employee experience through new technology targeting employee development as well as strategic recommendations to improve culture. **Leading initiatives to support 4x top line revenue growth for a BC-based healthcare training company. **Designing and executing change management for VeriSign to launch a global service desk to 5000 users. **Developing requirements for software to power a major educational study funded by the Gates Foundation impacting 3000 teachers across the US. My approach to project and customer success focuses on reducing time-to-value for all stakeholders while creating alignment through continuous discovery, curiosity and thoughtful communication. I thrive in cross-functional environments where I can collaborate to shape the customer journey while fostering a sense of shared success with my colleagues.
