Vip Patel
Education
Devry Institute of Technology
Bachelor's degree, Telecommunication Management 2000-01-01 - 2003-01-01Work Experience
Dropbox
Current
Dropbox
Nira (acquired by Dropbox)
2021-10-01 - 2024-11-01
Nira (acquired by Dropbox)
Productiv
2020-09-01 - 2021-09-01
Productiv
Kenna Security
2018-11-01 - 2020-09-01
Kenna Security
Idaptive (fka Centrify)
2018-10-01 - 2018-11-01
Idaptive (fka Centrify)
Centrify Corporation
2014-12-01 - 2018-11-01
Centrify Corporation
GroundCntrl
2013-06-01 - 2014-11-01
GroundCntrl
TIBCO Software (SA) Pty Limited
2012-02-01 - 2013-05-01
TIBCO Software (SA) Pty Limited
Yammer, Inc.
2010-01-01 - 2012-01-01
Yammer, Inc.
Lyris
2008-04-01 - 2010-01-01
Lyris
Skills
Summary
In my own words, I have an extensive background in customer success and growing customer relationships, with over 17 years working directly with customers and internal teams to provide a greater customer experience. I am an enthusiastic and very knowledgeable customer success professional and love helping clients increase business value of the tool they are using. In any company I work for, I bring first hand experience, an up beat and positive attitude, customer success leadership and best of all, passion for the company and product. Below are some of my experiences throughout my customer success journey: *A natural relationship builder. *Innovative, results-driven leader with extensive SaaS experience working with diverse, high-tech companies throughout the US, APAC and EMEA. *Built strong relationships with high-level contacts, including C-level executives. *Managed the full enterprise customer success lifecycle for numerous strategic accounts. *Helped grow, mentor and on board new customer success team members. *Delivered product briefings to executives at the CxO level. *Developed an in-depth understanding of each customer’s business and provided end user training to ensure the effective adoption of technologies.
